If you have worked at CommInsure, and/or in CBA's Group Customer Relations on insurance cases, I am interested in speaking with you.
On a regular basis people express their concerns to me about the culture at CommInsure and Group Customer Relations. I have personally seen claims dragged out and denied with no real explanation, causing the customer to suffer emotionally as a result. Those claims should have been paid.
Perhaps you worked at CommInsure for some time and saw things happen that didn't seem right to you? Perhaps you raised your concerns, yet they fell on deaf ears? Perhaps you have a sense of social justice, but are worried about speaking up?
One person can make a difference, and when you speak to me, I will do everything in my power to ensure you are safe and remain anonymous, unless you state otherwise.
Coming forward will help genuine customers get the help they need. If you were a Claims Assessor, a Medical Officer, a member of the Disputes Resolution Team, or in any other department, and you have something to say, then please contact me today.
Michael Fraser aka The Arbitrator
0458 369 975
by Michael Fraser from QLD, 4216
Creator of the new profession 'Business & Consumer Relationship Advocate'. Driving positive change in corporate Australia.
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